TERMS AND CONDITIONS

These general terms of use and legal information (hereinafter referred to as the “General Terms”) apply to Meedox Srl (hereinafter “Meedox”), whose website is https://www.meedox.com and its related mobile application, as well as all related sites or sites linked from https://www.meedox.com including Meedox’s websites worldwide (hereinafter and jointly referred to as the “Site”). The site is owned by Meedox. By using the site, you expressly accept and agree to these terms of use. If you do not accept them, refrain from using it.

Through this document, Meedox makes available to users (hereinafter, “User” or “Users”) the Internet site and the web and mobile applications of Meedox (hereinafter jointly referred to as the “Platform”).

In accordance with the provisions of the applicable legislation, the following identification data of the owner of the Platform are provided below:

• Company Name: Meedox Srl
• Registered Office: P.zza Sallustio 3, 00187, Rome
• REA Number RM – 1613227
• Tax code and registration number in the Company Register: 15776151001 

1. Object

Meedox is a company whose main activity consists in the development and management of an ecosystem of web and mobile applications through which the end user can use services in the Health and Wellness sector. The user can register, log in and manage their profile, documents and health information for free. Meedox is paid only for those who want to use the application services to manage profiles other than their own (for example, family members and/or pets). Therefore, the user, to use Meedox services as a caregiver, must activate a Premium subscription (hereinafter referred to as Subscription), monthly or annual, to manage other profiles together with their own. The Subscription has a different price depending on whether the user chooses to pay monthly or annually, or depending on whether the user chooses to manage a certain number of profiles. Furthermore, the price may vary based on temporary and/or periodic promotions.

Through this document, Meedox confirms that it has obtained all the necessary licenses to carry out its commercial activities in the country in which it operates.

2. Terms of Use

By accessing the Platform and voluntarily creating a profile, all Users expressly and unequivocally acknowledge and accept these General Terms of Use and Subcontracting as well as those of the Privacy and Cookie Policy (àncora alla parte sulla privacy policy).

3. Access and Registration of Users

To be a User of the Platform, it is essential to meet the following requirements:

• Users must be at least 18 years old.

• Users must truthfully complete the mandatory fields of the registration form.

• Users must accept all the Terms and Conditions.

• Users must accept the Privacy, Cookies and Data Protection Policy (àncora alla parte sulla privacy policy).

The User guarantees that all information relating to his/her identity provided to Meedox in the registration forms for the Platform is true, accurate and complete. Furthermore, Users undertake to keep their data updated.

If a User provides false, inaccurate or incomplete information or if Meedox believes that there are well-founded reasons to doubt the truthfulness, accuracy or completeness of such information, Meedox may, after prior notice, deny the User present or future access to the Platform or any of its contents and/or services as well as the use thereof.

When registering on the Platform, Users must enter an email address and choose a password. Both the email address and password are strictly confidential, personal and non-transferable. To increase the security of accounts, Meedox recommends that Users do not use the same login credentials as other platforms. If a User uses the same login credentials as other platforms, Meedox will not be able to guarantee the security of the account or that the User is the only person logging in to his/her profile.

Users undertake not to disclose their account details and not to allow access to their account to third parties. Users will be solely responsible for any use of such data or of the services of the Site that may be performed by third parties, including the statements and/or content entered into the Platform, or for any other action performed with their username and/or password.

Users undertake to not disclose their account details and to not allow access to their account to third parties. Users will be solely responsible for any use of such data or of the services of the Site that may be performed by third parties, including the statements and/or content entered into the Platform, or for any other action performed with their username and/or password.

Users are the sole owners of the content they insert into the Platform.

Meedox does not guarantee the identity of registered Users and will therefore not be responsible for the use by unauthorized third parties of the identity of a registered User. Users undertake to immediately inform Meedox, using the communication channels made available by Meedox, in the event that their credentials are stolen, disclosed or lost.

3.1 Profile

To complete their registration on the Platform, Users must provide specific details, such as: name, surname and email address among others. Once the registration process is completed, all Users will be able to access their profile and complete and modify it, as they see fit. Meedox does not save the payment data of the Users, which will be processed and saved by the payment service provider as described in these Terms and the Privacy Policy.

4. Service operation. Terms of the Mandate.

When a User needs a service offered, he/she must go to the Platform and request the service using the electronic methods mentioned.

Users must provide all information, in as much detail as possible.

5. Service Prices

Users may register on the Platform and use it free of charge, reserving the right to decide otherwise, after notifying the users themselves of the established changes. Users may be required to pay for some services on the Platform as provided in these General Terms and Conditions of Use.

5.1 Meedox Premium: the subscription

Meedox service comes with 3 types of Premium subscription: Small, Medium and Large.

The description of the services associated with each modality is detailed at https://www.meedox.com/en/meedox-premium-subscription and is subject to updates.

Payments for all usage fees, whether annual or monthly, are to be considered in advance and must be made immediately after registration. From the moment of registration, the fee will cover the period of one year or one month as chosen (e.g. if you sign up for the annual subscription on June 1, 2022, the fee covers the cost of the service until May 30, 2023; if you sign up for the monthly subscription, the fee covers the cost of the service until June 30, 2022). In the event of early termination, the fees paid will be retained as a termination penalty. In the event of switching to another type of subscription, more or less expensive, the entire amount requested must be paid. No refunds are provided in the event of switching to a less expensive subscription.

The purchase and payment of the fee can be made both on the web platform and through the app and the activation will be completed only after regular payment. 

A free trial period of up to 30 days is guaranteed. During the trial period, no fee is due for the use of the Meedox subscription. Therefore, only after the 30 days of trial have passed, if the user decides to continue using the chosen Meedox subscription, the payment for the chosen subscription will be made.

Payments can only be made online via credit cards, Apple Pay and Google Pay. The credit card payment system is managed exclusively by Stripe inc. and no data relating to the used credit cards is stored by Meedox Srl.

Meedox has the right to temporarily or permanently modify the rates applied to its services and the features included for promotional purposes or for the activation of new services; such changes come into effect immediately, upon their publication on https://www.meedox.com/en/home-2/. 

All rates are always indicated in euros (EUR) and include VAT.

Meedox reserves the right to modify prices on the Platform at any time. Such changes will take effect immediately upon publication. 

6. Invitation codes and/or other offers or discounts

Meedox may unilaterally provide, at any time, invitation codes to be used within the Platform. The User acknowledges and accepts that these invitation codes must be used within twelve (12) months (unless otherwise specified in the expiration date communicated together with the invitation code) from the date on which they are made available to the User on the Platform.

Invitation codes and/or other promotions or discounts offered on the Platform must be correctly entered before proceeding with payment. Otherwise, they will have no effect and the User will not be able to benefit from them.

Meedox reserves the right to unilaterally cancel invitation codes and/or other offers or discounts offered if it becomes aware of fraudulent use of the same (including, for example, an invitation code redeemed by someone who is not the legitimate recipient, mass communication of codes or the sale of codes or discounts), at the end of the period indicated above. Furthermore, it reserves the right to apply sanctions to Users for the amount of which Meedox has been defrauded as a result of such use.

Meedox will not accept any liability in the event that, as a result of a force majeure event or other events beyond its control or justified by necessity, it is forced to cancel, reduce, extend or modify the conditions of the promotions.

In particular, Meedox will not accept any liability if the Platform is unavailable at any time during the promotions or due to malfunction of the automatic promotion system.

Invitation codes are not cumulative. The user can only use 1 (one) invitation code per profile.

It is forbidden for the same User to register multiple times to obtain illicit advantages that are not in good faith, malicious, or that contravene our Terms and Conditions.

7. Right of withdrawal and cancellation of the service

In accordance with the nature of the service offered by Meedox, the User is aware that, once he has activated the paid service, he is not entitled to a refund but only to the cancellation of the tacit renewal.

8. Cost of services

The price of each Subscription varies depending on the number of profiles managed and the coverage period (monthly or annual).

Meedox reserves the right to change prices based on business and market decisions as well as to add other paid services not included in the Subscription.

In accordance with these terms, Users will have the right to know the actual price they will have to pay for their Subscription before purchasing it.

Payment for the service can be made using the following methods, which the User can freely choose from:

• Monthly payments with automatic renewal: Meedox will collect the total amount of the User in each calendar month by direct debit based on the information provided by the User himself during the underwriting of the Subscription.
• Annual payments with automatic renewal: Meedox will collect the total amount of the User in each calendar year by direct debit based on the information provided by the User himself during the underwriting of the Subscription.

If the direct debit is cancelled, and consequently the related payment cannot be collected, the renewal of the Subscription will not be carried out and it will no longer be possible for the User to continue using the services offered by the Subscription.

9. Solidarity in Meedox

Meedox collaborates with various institutions, non-profit organizations, charities and non-governmental organizations (hereinafter “Entities” or “Entity”) in charitable and solidarity projects, donation campaigns and non-profit campaigns in some of the countries in which it operates (subject to the applicability in each Country). Meedox acts as an intermediary in the organization of such campaigns and projects, based exclusively on its good faith and its desire to contribute to social initiatives.

Meedox donates part of the Subscription paid by the User in the forms established with the Entity itself.

Meedox does not accept responsibility for the final use or outcome of such campaigns. Furthermore, it does not provide any security or guarantee, and does not accept any legal responsibility in relation for the way in which donations are used by the Entities and has no control over this aspect.

10. User Obligations

Users are fully responsible for the proper use of their profile and access to it and other content of the Platform, which they undertake to adopt in accordance with the legislation in force, national or international, of the country from which they are using the Platform, as well as with the principles of good faith, morals, generally accepted customs and public order. Specifically, they undertake to diligently comply with these General Terms of Use.

Users are responsible for correctly entering their email address and individual passwords, which are not transferable and must be sufficiently complex, and for not using the same login credentials as other platforms and/or online services, all this in order to protect their account from fraudulent use by unauthorized third parties.

Users must avoid using the contents of their profile and other platforms for illegal purposes or with illegal results that damage the rights and interests of third parties or that may in any way damage, disable, impair or compromise the Platform and its contents and services. Furthermore, they must not prevent the normal use or enjoyment of the Platform by other Users.

Meedox may not be considered as having editorial responsibility and expressly declares that it does not identify with the opinions expressed by Users on the Platform, the consequences of which will be the sole responsibility of those who express them.

Any person who violates the above obligations will be responsible for any loss or damage caused by them. Meedox will not accept any responsibility for any consequence, loss or damage resulting from such illegal use or access by third parties.

In general, Users undertake by way of example but not limited to:

• To avoid altering or modifying the Platform, in whole or in part, by bypassing, disabling or otherwise tampering with its functions or services;
• To avoid violating industrial and intellectual property rights or legislation on the protection of personal data;
• To avoid using the Platform to insult, defame, threaten or harass other Users or to attack their image;
• To avoid accessing the email accounts of other Users;
• To avoid introducing computer viruses, corrupted files or any other software that may cause damage or alterations to the contents or systems of Meedox or third parties;
• To avoid sending mass and/or periodic emails to different people or sending third party email addresses without their consent;
• To avoid advertising goods or services without the prior consent of Meedox.

Any User may report another User if they believe that the latter is violating these General Terms of Use. Likewise, any User may inform Meedox of any abuse or violation of these terms through the Contact Form. Meedox will verify such reports as soon as possible and will take any action it deems appropriate, reserving the right to remove and/or suspend any User from the Platform for violation of these General Terms of Use. Furthermore, Meedox reserves the right to remove and/or suspend any message with illegal or offensive content without the need for prior notice or subsequent notification.

11. De-registration by Users

Users can de-register from the Platform using the account deletion function from the settings menu.

12. Meedox Responsibility

Users are responsible for having the services and equipment necessary to navigate the Internet and access the Platform. Users may report to Meedox any incident or problem in accessing the Platform using the contact channels made available to Users and Meedox will analyze the incident and provide instructions to the User on how to resolve it as soon as possible.

Meedox does not control, and is not responsible for, the content uploaded by Users through the Platform and Users are solely responsible for the possible illegality and/or unlawfulness of such content.

Meedox will not be responsible for service interruptions, connection errors, unavailability of, or errors in, Internet access service or Internet interruptions or for any matter beyond its control.

Meedox accepts no responsibility for any security errors that may occur or for any damage that may be caused to the User’s computer system (hardware and software) or to the files or documents stored therein, as a result of:

• The presence of a virus in the User’s computer system or mobile phone used to connect to the contents and services of the Platform;
• A malfunction of the browser and/or smartphone and/or its operating system;
• The use of dated versions of the browser and/or smartphone and/or its operating system.

13. Liability for content

Meedox does not control (and has no obligation to control) how Users use the Platform. Therefore, it does not guarantee that Users use the Platform in accordance with these General Terms of Use or in a diligent and/or prudent manner. Meedox does not verify (and has no obligation to verify) the identity of Users or the truthfulness, actual validity, completeness and/or authenticity of the data provided by them.

Meedox declines any responsibility for damages of any kind arising from the illegal and/or illicit use of the Platform by Users or due to untrue information provided by Users to other Users about themselves, or no longer valid, incomplete and/or false and, in particular and without limitation, for any loss or damage of any kind due to the fact that a User impersonates a third party in any type of communication made through the Platform. In particular, Meedox does not accept any responsibility for the use of the Platform by a third party from the User’s account.

Without prejudice to the foregoing, Meedox reserves the right to limit, in whole or in part, access to the Platform for certain Users, as well as to cancel, suspend, block or remove certain types of content, through appropriate technological means, in the event that it becomes aware, or there are other signs, that the activity or information stored is illegal or harmful to the rights or property of a third party. To this end, Meedox may establish any necessary filter to prevent the service from being used to upload illegal, harmful or otherwise non-compliant content to the Internet with a proper use of the services made available by the Platform. By making content available through the Platform, Users assign to Meedox all exploitation rights in anonymized form arising from the content provided.

14. Updates and changes to the Platform

Meedox reserves the right to modify these General Terms of Use, the Privacy Policy, the Artificial Intelligence Policy and the Cookies Policy at any time and without prior notice. Users must carefully read these General Terms of Use when accessing the Platform. In any case, acceptance of the General Terms is an essential step to be performed before accessing the services and content available through the Meedox Platform.

Furthermore, Meedox reserves the right to update, modify or delete the information contained in its Platform, at any time and without prior notice, with respect to its layout, presentation and conditions of access, without accepting any liability in relation thereto. Meedox does not guarantee the absence of errors or interruptions when accessing the Platform or its content, or that the Platform will always be up to date. Without prejudice to the foregoing, Meedox shall, except in the case of circumstances that make it difficult or impossible, take all necessary or sufficient steps to correct such errors, restore communication and update the content as soon as it becomes aware of the errors or disconnections or outdated content.

Changes will be notified via email or in the App and the continued use of the platform after a change will constitute acceptance of the change.

15. Intellectual property

Meedox is the owner or licensee of all intellectual and industrial property rights included in the Platform as well as the contents that can be accessed through them. The intellectual property rights of the Platform, as well as the text, images, graphics, navigation structure, information and contents included, are the property of Meedox, which holds the exclusive right to exercise the exploitation rights in any way, in particular the rights of reproduction, distribution, publication and transformation, in accordance with Italian legislation on intellectual and industrial property rights.

Authorizing a User to access the Platform does not imply the waiver, transfer, license or total or partial assignment of any intellectual or industrial property rights. It is forbidden to delete, bypass or tamper in any way with the content of the Meedox Platform. Furthermore, it is forbidden to modify, copy, reuse, exploit, reproduce, advertise, make second or subsequent publications, upload files, send by mail, transmit, use, process or distribute in any way all or some of the content included in the Meedox Platform for public or commercial purposes, except with the express written authorization of Meedox or, where applicable, that of the owner of the rights concerned.

Any User who shares content of any kind through the Platform declares to have the necessary rights to do so, indemnifying Meedox from any liability related to the content and legitimacy of the information provided. By providing content through the Platform, Users assign to Meedox, free of charge and to the maximum extent permitted by applicable legislation, the exploitation rights on the intellectual or industrial property arising from such content.

16. Divisibility

If any clause of these General Terms is voidable or invalid under the law, such clause will be deemed not to be included. Such declaration of nullity will not cause the cancellation of the other clauses, which will remain valid and in force between the Parties.

17. Applicable law

The relationship between Meedox and the User will be governed by and interpreted in accordance with these General Terms, the interpretation, validity and application of which will be governed by Italian law and any dispute will be submitted to the Courts of Rome.

18. Alternative dispute resolution

Any dispute or disagreement arising outside the European Union will be submitted to the Italian Arbitration Court of the Chamber of Commerce.

 19. Specific terms and conditions

These terms and conditions will apply to Users who underwrite a Meedox Subscription. These Terms and Conditions do not replace the General Terms of Use of the Platform; in any case, they integrate them and can be modified and extended by Meedox at any time.

What is Meedox Subscription?

With the Meedox Subscription, the User will be able to manage other profiles within the Platform in conjunction with the management of his/her own profile, in exchange for a fixed monthly or annual cost.

Subwriting of Subscription Process

To subwrite to the Subscription, you must have an active Meedox account and therefore be a User of the Platform.

The Subscription is activated through the following process:

• log in to your account;
• enter the section entitled “Your premium”;
• select the type of Subscription desired;
• register your payment details;
• the payment date will be the Subscription start date (hereinafter “Activation Date”) and the Subscription will be valid for a period of one month or one year depending on the chosen method. On the Activation Date, the User who has subscribed to the Subscription will receive an email confirming the subscription to the address provided to Meedox during registration;
• after the Activation Date, a trial period of the Subscription services begins for one month, at the end of which payment will be made automatically and the actual Subscription period will begin (of one month or one year depending on what was chosen during the subscription phase);
• Users will find all the informations relating to the Subscription in the “Your premium” section of the application. Here, they will be able to check the remaining time of their free trial period, if applicable, as well as, among other things, cancel their Subscription.

Subscription period

1. The Meedox subscription period may last for a:

• month: will last for one month until the day immediately preceding the equivalent date of the following month (hereinafter “Monthly”), starting from the Activation Date, and will be renewed every month unless the User cancels the Subscription. Therefore, if the Activation Date is October 10, the Monthly will have to be renewed on November 10;
• year: will be valid for one year until the day immediately preceding the equivalent date of the following year (hereinafter “Annual”), starting from the Activation Date, and must be renewed every year. Therefore, if the Activation Date is October 10, the Annual must be renewed on October 10 of the following year.

2. By accepting these terms and conditions, Users agree that the Subscription will be automatically renewed until expressly cancelled.

Right of withdrawal

1. If you wish to exercise the right of withdrawal, before the end of the Monthly or Annual (hereinafter “Expiration”) of the Subscription you must access the “Your Premium” section of the account and deselect automatic renewal, the Subscription will remain active until its expiration and will no longer be renewed.
2. Your account will no longer be able to manage additional profiles after the Subscription Expiration. This means that you can continue to manage all additional profiles after turning off automatic renewal or canceling your subscription until the day of expiration.
3. To avoid being charged for renewal, you must exercise your right of withdrawal at least two (2) business days before the Subscription Expiration.
4. Payments are non-refundable and no refunds or credits will be provided for unused or partially used Subscription periods. No refunds or credits will be provided for partial subscription periods either.
5. If you have decided to cancel your Subscription or have decided not to renew it, you will be able to continue to use the Platform even after its expiration to manage your profile and possibly download and/or delete additional profiles that can no longer be managed. You can reactivate your Subscription at any time (without a trial period) and go back to managing additional profiles created previously.

Service costs

1. The cost of the Subscription will be the amount specified in the commercial offer or in the “Your Premium” section, unless the User has been granted an invitation code pursuant to Section 6 “Invitation codes and/or other offers or discounts” herein.
2. The indicated Subscription costs include any indirect taxes that may apply.
3. The fee will be automatically charged on a monthly or annual basis from the Activation Date to the payment method designated by the User after the free trial period.
4. Meedox reserves the right to change the fees at any time after notifying its subscribers. Once such notification is sent, Meedox may charge the new amounts at the next renewal of the Subscription.

Fraud and account blocking

In the event that Meedox detects any signs of improper and/or fraudulent use of the Meedox account, it may, automatically and without prior notice, deactivate the Subscription and, in addition to that and at any time, the User’s account, reserving the right to take any legal action based on the seriousness of the circumstances in question. Furthermore, Meedox reserves the right to cancel Subscriptions at its sole discretion by providing prior notice to Users.

User Support Service

Meedox will make available to all Users an appropriate Contact Form to report any incidents relating to the services offered.

1. Meedox may at its discretion provide the services of the Platform free of charge for as long as it deems necessary and only to Users it deems appropriate.

2. At the end of the free trial period, Users will be required to pay the cost of the Subscription to continue using the services and to comply with the same terms and conditions applicable to all other Meedox Users.

3. If the Meedox Subscription is cancelled, whether accidentally or for any other reason, before the end of the relevant free trial period, the free trial offer is considered completed and a new free trial period will not be offered under any circumstances.

4. Meedox reserves the right to randomly choose Users to whom it will offer a free trial period or, where applicable, other promotions relating to the service.

Applicable law

The relationship between Meedox and each subscriber will be governed by, and interpreted in accordance with, these Terms and Conditions, the interpretation, validity and application of which will be governed by Italian law and any dispute will be submitted to the Courts of Rome.